Privacy Policy

Miller Valve & Controls, Inc. ("Miller Valve", "we", "us", or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit millervalves.com (the "Site") and use the services, tools, and forms available on it.

1. Information We Collect

Information You Provide

• Quote requests: When you submit a quote request through our quote wizard, contact form, or by emailing us directly, we collect your name, company, email address, phone number, and the technical details of your application (industry, valve type, service conditions, materials, quantity, timeline, and any notes you provide).
• Email and phone correspondence: Any information you provide when contacting us by email, phone, or other communication channels.

Information Collected Automatically

• Server logs: Standard web server logs including IP address, browser type, device type, referring page, and pages viewed. These are retained for security and operational analysis.
• Browser storage: Our quote wizard uses your browser's localStorage to save your in-progress quote draft so you don't lose it on refresh. This data stays on your device and is not transmitted to us until you submit.

Cookies & Tracking

We do not currently use marketing or advertising cookies. The Site may use essential cookies necessary for basic functionality. We may use privacy-respecting analytics (such as page-view counts) in aggregate to understand which pages are useful — these analytics do not identify individual visitors.

2. How We Use Information

We use information you provide to:

• Respond to your quote requests with valve sizing, pricing, lead times, and engineering recommendations
• Communicate with you about your projects, orders, and ongoing inquiries
• Improve the Site and our service offerings
• Comply with applicable laws and business records requirements

We do not:

• Sell your personal information to third parties
• Use your information for unrelated marketing without your consent
• Share your information with anyone outside Miller Valve & Controls staff and our manufacturer partners (and only as needed to fulfill your specific request)

3. Sharing With Manufacturer Partners

To fulfill a quote, we may share project specifications with our manufacturer partners (such as Trimteck, A-T Controls, WEY, Quadax, and others listed on our Products page) to obtain pricing and engineering review. We share only the information necessary to spec and price your application — we do not share your contact information unless you specifically request that the manufacturer contact you directly, or unless required to fulfill the order.

4. Service Providers

We use reputable third-party service providers for web hosting (Vercel, Inc.), email, and other operational functions. These providers process information solely on our behalf under standard data-protection terms.

5. Data Retention

We retain quote-related communications for the duration of the customer relationship and as required by applicable business records and tax laws. You may request deletion of your information by contacting us at any time, subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of any non-essential communications

To exercise any of these rights, contact us at info@millervalves.com or call (205) 871-7778. We'll respond within a reasonable time, typically within 30 days.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect information you share with us. However, no system is perfectly secure — please do not send highly sensitive information (financial account numbers, passwords, etc.) through unencrypted email or web forms.

8. Children's Privacy

The Site is intended for business use by industry professionals. It is not directed at children under 13, and we do not knowingly collect information from children.

9. International Visitors

Miller Valve operates from the United States. If you visit the Site from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" and "Last Updated" at the top of this page reflect the current version. Significant changes will be highlighted on the Site for a reasonable period.